We don’t have branches, But do have the answers…

It's free and easy to fund your Zenus account using:

1. A Zen transfer from another Zenus member

2. An automatic clearing house (“ACH”) payment

3. A SWIFT or wire transfer

Zenus will not accept or process check deposits or cash deposits for funding accounts. Some banks may change you to send funds, but we do not charge you to receive them. 

If not, please contact Client Services

If you can't remember the email address you used to create your Zenus account you can find it within your app or online banking. 

To locate your email address, tap the silhouette icon next to the dollar sign ($) to get to your settings. Alternatively, search your mailbox for 'Zenus' to see if you've received an email to that account from us. 

If not, please contact Client Services


You cannot open a Zenus account using your Facebook or Google account because more information is needed to open an account. You can apply for a Zenus account using the app or via our website.

If not, please contact Client Services

If you forgot your password, you can reset it on the Zenus application.  To recover your password, go to the Zenus application and click "Forgot your password", enter your email address and click "Recover password", then you should receive a temporary password to the email provided to log in. Please remember to change the temporary password as soon as you have logged in. 

If you didn’t get the email with the temporary password, it may be that you didn’t provide the right email. Try again with the email provided during the account opening process, double check for any typos and fix them before trying again. Finally, make sure you check the right email inbox you provided, as well as the spam folder.

 

If not, please contact Client Services

You can get your account statement on the Zenus bank application. 

Use the following steps to generate your statement:

1- On the Home page go to the Account setting on the upper right corner of the digital bank card (three dots).
2- Select View Account Details
3- Select Services
4- Select Get Account Statement
5- Select the period for the statement that you want
6- Select how you want to receive the Statement

You can request it by PDF directly on the app or via Email. In both cases you will have it instantly.

If not, please contact Client Services

You can access your bank statements by logging in to your Zenus account on the app and following these steps:  

 

1- On the Home page, go to the account settings located on the upper right corner of the Bank account card (Three dots). 

2- Select View Account Details. 

3- Select Get account Statement. 

4- Select the period for the statement that you want. 

5- Click on download and view PDF. 

6- You will see a pop-up message saying “your account statement has been downloaded successfully”, click on “Open file” 

7- After you complete these steps you will be able to see your account statement information.  

 

If not, please contact Client Services