We don’t have branches, But do have the answers…

At the moment it's only possible to have one virtual and one physical debit card with your Zenus membership. The cards each have different details but are linked to the same Zenus bank account. 

If not, please contact Client Services

Whether you can get a Zen Card, which is the Visa Infinite debit card, depends on your country of residence. Currently, we can only offer cards in a select number of countries:

Zenus Visa cards will be automatically issued in our licensed countries. Including:  Argentina, Armenia, Bahamas, Belize, Bermuda, Cayman Island, Chile, Colombia, Dominican Republic, Ecuador, Egypt, Hong Kong, Jordan, Kazakhstan, Kenya, Kuwait, Mauritius, Mexico, New Zealand, Peru, Philippines, Saudi Arabia, Seychelles, Singapore, St Vincent and the Grenadines, Taiwan, Tanzania, Turks and Caicos Islands (UK), Uganda, Uruguay, US, Vanuatu, Vietnam and Virgin Islands (UK).

Bank accounts in the following countries are not yet available with virtual or physical debit cards: Andorra, Australia, Austria, Brazil, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, India, Indonesia, Ireland, Israel, Italy, Latvia, Lithuania, Macedonia, Malaysia, Malta, Moldova, Monaco, Montenegro, Morocco, Netherlands, Nigeria, Norway, Poland, Portugal, Qatar, Romania, San Marino, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE (United Arab Emirates) and United Kingdom.

If not, please contact Client Services

When you open a Zenus account you will receive a virtual debit card straight away*. You can use this to make online purchases or contactless payments by connecting it with a mobile device. We will shortly be issuing physical Zen cards. The two cards have different card numbers but are both linked to your account. It is not possible to have more than one of each card type. 

*Country restrictions do apply, please review our debit card page for more information.  

 

If not, please contact Client Services

When your Zenus account is approved you will have instant access to your virtual debit card*. It's not possible to get your card details before this but you can see the card details when you log into our app or online banking for the first time.

*Applicable to applicants in countries where Visa cards are offered. 

If not, please contact Client Services

Zenus is a Visa Principal Member which means we only offer Visa cards. Visa have unsurpassed acceptance worldwide and the Infinite card offers a host of benefits and fantastic payment protection.
 

If not, please contact Client Services