We don’t have branches, But do have the answers…

How long it takes for your recipient to receive funds depends on how they were sent.

Zen Transfers, transfers to other Zenus clients are free of charge and instant. 

ACH payments are not instantaneous, they are processed in batches by all the banks in the network, usually three times a day with a 3pm AST daily cut off. Domestic ACH payments should arrive within 1-2 business days, international payments can take longer. 

SWIFT/Wire transfers are sent electronically and should arrive in minutes if not hours.

In both cases transfers may be delayed if further information is required or details need to be checked.

If not, please contact Client Services

To transfer USD funds to your Zenus account you will need to provide the details below to the person making the payment or use them yourself.

For now, you will need to send funds via our banking partners. You will also find all this information in the Zenus app.

 

Details required to receive payments:

Please use the following details to receive funds to your Zenus account. 

 

RECEIVING BANK (SWIFT TAG 57A)

 

RECEIVING BANK NAME: THE BANK OF NEW YORK MELLON
SWIFT: IRVTUS3N
FEDWIRE ABA: 021000018
RECEIVING BANK ADDRESS: 1 WALL STREET, NEW YORK, NY 10286 

 

 

BENEFICIARY (SWIFT TAG 59)

 

BENEFICIARY/NAME: Custom House Financial

BENEFICIARY/ADDRESS: 12 Appold St. London, EC2A 2AW, UK
BENEFICIARY/ACCOUNT NUMBER: 890 1309 192

 

 

For Further Credit To  (SWIFT TAG 70)

You will need to include the following as one line in the reference field:

LEGAL NAME: ZENUS BANK

ACCOUNT NUMBER: 52240-LA

ADDRESS: 252 PONCE DE LEON SAN JUAN PR 00918

 

 

REFERENCE: 

Zenus Bank 52240-LA

San Juan PR 

(Your full name)

(Your full account number)
 

 

For example:

Zenus Bank 52240

San Juan PR

LA JOSE GONZALES

40000000003002040319

 

 

If your bank does not have a reference section please send an email to transactions@zenus.com, including the name of the bank, your full name, account number, and the amount sent. 

 

This is a standard banking practice, and the funds will reach your account. 

If you have any problems, please contact Client Services.

 

 

If not, please contact Client Services

We've tried to keep our fees, charges and limits simple and inline with the best in the market. You can find all our latest information on the Charges and Limits page of our website

 

 

 

 

If not, please contact Client Services

In general, pending transactions cannot be reversed or cancelled. Typically, transactions remain pending on your account for up to 8 days, but some merchants (i.e. hotel & car rental deposits) can occasionally take longer. Transactions are automatically reversed if the merchant does not collect the funds within the established time period.

If you have a pending transaction and don't expect the funds to be collected, we may be able to release the funds earlier if you have evidence to support this. Please note that if we do this, the merchant may still collect the funds, in which case your account will be debited.

If you don't recognize the transaction at all and suspect it may be fraudulent, please get in touch with Client Services immediately and we will assist you.

If not, please contact Client Services

Bank transfers can take some time to reach your Zenus account and will depend on how they were sent. If you were expecting to receive funds by ACH or SWIFT/Wire and they have not arrived within the expected time, we recommend you get in touch with the sending bank. They should be able to tell you where in the process your transfer is. Other banks often run additional checks on payments before they send them.

Once the payment clears with us, we will apply it to your account.

Zen Transfers, transfers between Zenus clients are instant and free. If you have not received a Zen Transfer please contact Client Services. 

 

 

If not, please contact Client Services