We don’t have branches, But do have the answers…


To replace/change your virtual card number, please follow the steps below: 


1. Log into the app. 

2. Swipe the card to the left. 

3. Click the three dots located in the top right corner of the card. 

4. Click 'view card details'.  

5. Click on 'settings'.  

6. Select 'request card replacement'.  

7. Classify the card as expired, lost, or stolen. 

8. Confirm the card change request.  

9. Complete biometric secure process.  

10. The process is now complete. A pop-up message will appear confirming the action; click 'accept' to finish.   

If not, please contact Client Services