If our Client Service team has not resolved your inquirytoyoursatisfaction, or if you wish to make a complaint, please email our Complaints Team firstname.lastname@example.org.
Once we have received your complaint,we will acknowledge receipt of itby email. Your complaint will be handled by someone who was not directly involved in the originalinquiry you made. We aim to resolve complaints withinten(10) business days. If our investigation is expected to take longer thanthiswe willnotify you with status updates until we have resolved the case.
To aid our investigations please provide as much information as you can in your submission.