If our Client Service team have not resolved your enquiry to you satisfaction, or if you wish to make a complaint, please email our Complaints Team at firstname.lastname@example.org.
Once we have received your complaint, we will acknowledge receipt of it by email. Your complaint will be handled by someone who was not directly involved in the original enquiry you made. We aim to resolve complaints within ten (10) business days. If our investigation is expected to take longer than this we will notify you with a status updates until we have resolved the case.
To aid our investigations please provide as much information as you can in your submission.