Please contact the Zenus support team straight away so we can help. We’ll need you to fill out a chargeback form with all of the details about the ATM, bank, and transaction. Our support team will be able to provide more information about the process.
Zenus cards are used with a 4 digit PIN. If the ATM is asking you to enter a 6 digit PIN, please enter your 4 digit PIN and the system should accept it.
If the ATM service provider has yet to accept your payment and 7 or more days have passed, the funds may be reverted to your account. Alternatively, an ATM service provider can cancel a withdrawal at the cashpoint due to security issues.
If the bank or the ATM owner advises you to contact Zenus, please contact us for further assistance.