You may hear terms like "neo-bank", "challenger bank" or "electronic money institution" - we are none of these. We are an international digital bank and as such compare ourselves to other international banks.
Or if you'd rather speak with you can reach Zenus Client Services on: + 1-787-936-1111
Alternatively, we have toll-free numbers available for the following countries:
United Kingdom: +0800-066-8147
Lines are open Mon-Fri 9:00 am-6:00 pm AST.
For digital concierge and emergency card services please call Visa:
US or Canada: +1-800-396-9665 (Toll-free)
Any other country: 303-967-1098 (Collect calls via operator)
Lines are open 24x7x365 and support Spanish, English & Portuguese.
Zenus Bank is not a scam, Zenus is a digital bank, licensed and regulated as an International Financial Entity.
Our aim is to open US banking to the world, breaking down financial barriers and giving people the edge in life.
By having an account with Zenus, you can enjoy the following benefits:
We’re a digital bank, so we don’t have physical branches but do have a head office. If you’ve been asked for Zenus’ address for direct debits, please use:
252 Avenue Juan Ponce de Leon
Zenus Bank International is a modern digital bank offering fast, flexible, and transparent US banking for people and businesses around the world. We are regulated as an International Financial Entity, headquartered in San Juan, Puerto Rico.
Zenus is a digital bank; we do not have physical branches. We can offer the same level of service and convenience to you without you needing to visit a building to speak with us.
If you need cash and hold a physical Zenus debit card, you can access one of the largest global ATM networks and withdraw cash in over 200 local currencies.
Zenus Bank's HQ is 252 Av, Juan Ponce de Leon 19th Floor, San Juan, 00918.
Zenus Bank International is regulated as an International Financial Entity. Headquartered in San Juan, Puerto Rico we offer fast, flexible, and transparent US banking for people and businesses around the world.
Puerto Rico is a US territory, not a US state. It means our IFE license gives us the ability to open bank accounts for people around the world without needing to have a banking license in all of those countries or US states.
As a full reserve bank, Zenus Bank does not provide credit cards or other lending services.
Zenus provides a Visa debit card as we are a Visa Principal partner. This partnership means Zenus Bank cards and services are supported by Visa, which gives us access to one of the largest global ATM networks, offering cash access in over 200 countries.
You will be able to use your Zenus Visa debit card anywhere in the world. After you have opened your Zenus account, if applicable, you will be provided with a digital debit card and the opportunity to order a physical one.
To see our terms and conditions, follow the steps below: