FAQs | Zenus Bank

Currently, you can only use your Zenus Bank card in the Samsung Pay wallet. We are working on requesting services to other virtual wallet issuers in the near future.

Did this answer your question? Yes No

If not, please contact Client Services

The Zenus debit card will work fine without a signature, but you should sign it just in case a merchant asks to check your signature.

Did this answer your question? Yes No

If not, please contact Client Services

When adding funds by card, we may charge you a small fee to cover our costs in certain cases. We will let you know if this fee is applicable to you and how much it is before you complete the transaction.

Did this answer your question? Yes No

If not, please contact Client Services

There are no limits on the number and value of deposits you can make into your account. If you intend to make or receive a large deposit we may need to ask a few questions about the source of funds but will email you for the information if that is the case.

Did this answer your question? Yes No

If not, please contact Client Services

Once approved, you can use your virtual card before you receive your physical card. Please note that your Zenus Bank debit card is primarily a digital card, so you can start using your card for online purchases and payments as soon as your account is active. You will only receive a physical card if you request it.

Did this answer your question? Yes No

If not, please contact Client Services

The Zenus Visa debit card works like any other Visa debit card. The card may be used worldwide anywhere Visa is accepted as a payment method. The debit card uses funds directly from your Zenus bank account.

Payments and purchases can be made in person or online, and cash can be withdrawn at ATMs that are part of the Visa network.

Did this answer your question? Yes No

If not, please contact Client Services

The Zenus debit card may be used worldwide anywhere Visa is accepted as a payment method. The debit card uses funds directly from your Zenus bank account. Payments and purshases can be made in person or online, and cash can be withdrawn at ATMs that are part of the Visa network.

Did this answer your question? Yes No

If not, please contact Client Services

The Zenus debit card works like any other Visa debit card. Payments and purchases can be made in person or online, and cash can be withdrawn at ATMs that are part of the Visa network.

Did this answer your question? Yes No

If not, please contact Client Services

Yes, you can use your Zenus Bank card in over 200 countries across the world. Zenus Bank will charge a transaction fee when your card is used abroad to make a foreign currency payment.

Did this answer your question? Yes No