We don’t have branches, But do have the answers…

Yes, Zenus Bank lets you choose from different currencies when you make a transfer. The system will display the FX rate and the cost before completing the transfer.

If not, please contact Client Services

You can send and receive transfers from countries not under sanctions, typically those where you can open an account with us. To find the list of eligible countries, please click the link below titled 'Which countries can I apply from?' If your country is not listed, it's due to our licensing and regulatory constraints that prevent us from operating there.

Which countries can I apply from?

If not, please contact Client Services

During the onboarding process, you will be asked to repeat the phrase "I approve this transaction".

This phrase will be used as a security measure to ensure we can provide you with secure services. When making transactions and accessing parts of your card details, you will be asked to say your passphrase which is "I approve this transaction".

If you are having issues with your passphrase, you can retrain the app's voice recognition by going into your app's settings (press the three dots in the right-hand corner of the home screen) and choosing "Voice retraining" from the list of options. There the app will conduct facial recognition, and then you can reset your voice recognition. 

If you are still having trouble with your passphrase/voice retraining, please get in touch with our client services.

If not, please contact Client Services