We don’t have branches, But do have the answers…

Zenus is not a member of the Financial Services Compensation Scheme (FSCS) or the Federal Deposit Insurance Corporation (FDIC). Rest assured, we have comprehensive insurance policies via leading global insurers to keep the bank and client deposits safe.

 

If not, please contact Client Services

As a full reserve digital bank, the risks that apply to our customer deposits are different from traditional FDIC insured banks. 

 

  • We are not a lender and do not invest customer deposits.
  • We do not have physical branches and do not deal with cash deposits, transfers, or storage.
  • We do not accept or issue checks.
  • We do not operate our own ATM machines.
  • We do not provide any type of credit or overdraft facility exposing the bank to underwriting risk.
  • All client deposits are held in top tier financial institutions including the federal reserve bank of New York. 
  • FDIC coverage of our counterparty banks applies to our own correspondent accounts held with them.

 

Our current insurance coverage takes into consideration the size of the bank and the policies will grow as needed to provide optimal coverage for the institution and our clients. We have Cybersecurity and Crime insurance policies from top tier international insurers that cover all transactions and deposits you may hold at Zenus Bank.

 

Your account is protected, among other things, against:

 

  • Data breaches
  • Errors and omissions by the bank employees
  • Theft and Fraud
  • Regulatory fines and penalties

If not, please contact Client Services

We've added lots of technical security features to your Zenus account but you need to help keep it secure. Here are some simple security steps we recommend you take: 

1. Use a strong, unique password. 
(Your password must be a minimum of 12 characters long, use a combination of upper and lowercase letters, numbers and special characters) 
2. Do not share your password with anyone. 
3. Do not use the same passwords you use for your social media or emails. 
(You might want to consider using a password manager to manage all of your login credentials for you. They can also generate ultra-secure passwords, saving you from having to remember lots of different ones or resorting to using the same one for everything)
4. Do not share logins. 
(If one or more people use your device, you should all have separate logins) 
5. We use advanced compound biometrics to make sure only the original applicant has access to the account.

 

If not, please contact Client Services

Zenus implements policies designed to protect the confidentiality and security of your nonpublic personal information, including a privacy protection policy.

If not, please contact Client Services

Zenus Bank takes reasonable measures to help protect all information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Additionally, Zenus implements policies designed to protect the confidentiality and security of your non-public personal information, including a privacy protection policy for Social Security numbers. Zenus limits the access to your non-public personal information to the employees that have a business reason to know your personal information. Zenus implements security practices and procedures designed to protect the confidentiality and security of such information and prohibit the unlawful disclosure of such information according to the policies.

You can see information that pertains to the Privacy Policy by scrolling to the bottom of the page and clicking on Privacy Policy. You may also view the Privacy Policy page by clicking the following link: https://zenus.com/privacy-policy.

 

If not, please contact Client Services