FAQs · Customer Self-Service

You may hear terms like "neo-bank", "challenger bank" or "electronic money institution" - we are none of these. We are an international digital bank and as such compare ourselves to other international banks.

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Zenus Bank is not a scam, Zenus is a digital bank, licensed and regulated as an International Financial Entity.

Our aim is to open US banking to the world, breaking down financial barriers and giving people the edge in life.

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We’re a digital bank, so we don’t have physical branches but do have a head office. If you’ve been asked for Zenus’ address for direct debits, please use:

Zenus Bank
252 Avenue Juan Ponce de Leon
City Towers
San Juan
Puerto Rico
00918

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Zenus Bank International is a modern digital bank offering fast, flexible, and transparent US banking for people and businesses around the world. We are regulated as an International Financial Entity, headquartered in San Juan, Puerto Rico.

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Zenus is a digital bank; we do not have physical branches. We can offer the same level of service and convenience to you without you needing to visit a building to speak with us.
If you need cash and hold a physical Zenus debit card, you can access one of the largest global ATM networks and withdraw cash in over 200 local currencies.

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Zenus Bank International is regulated as an International Financial Entity. Headquartered in San Juan, Puerto Rico we offer fast, flexible, and transparent US banking for people and businesses around the world.

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